Crew: 14,189 Jobs: 31
Juan Marcelo Medina
Visa C1 D
Work as a Couple
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Juan Marcelo Medina's Online Resume
Good day. My goal is to become an AV/IT Officer on a yacht. For 10 years, I was one on cruise ships, supporting Windows & Cisco networks, Audio Visual systems, satellite, CCTV, and more, where I improved IT processes and decreased technical issues. Relevant experience: I became the Head of the onboard IT dept. (7 y.). IT projects: I was selectively chosen for Newbuilds (shipyards). My teaching skills improved my team’s productivity. Hospitality trained. I gave a 6-star quality of service to demanding luxurious guests. Extensive level of education (two Master’s degrees, 2nd best student in my MBA). English & Spanish & Italian. ENG1 Medical (exp. 2022), STCW (exp. 2025), Crowd Mgt (exp. 2022), passport (exp. 2025). Florida (USA) driver license (no need for B1/B2 visa or Schengen visa). No tattoos or piercing. Non-smoker. Ready to join a yacht of any size now, anywhere. Thank you for your time. Have a wonderful day. Marcelo https://www.linkedin.com/in/juan-marcelo-medina-b92066129
Carnival Horizon (cruise ship) - Head of the onboard IT dept
Responsible for the Data Center, my IT team, and tech support to all systems onboard. Accomplishments: Italian shipyards: For my performance, chosen among other candidates to help install all IT systems on new ships (Carnival Horizon, 2018). 12-hour shifts with strict deadlines. All systems were running by delivery day. Other projects: Carnival Dream (Newbuild), Carnival Imagination, Pride, and Miracle (Dry Docks). Customer service & relations with upper mgt. improved exceeding expectations. Support given to new ideas to reduce waste or increase sales, testing technical viability & policy compliance. Skillful to detect opportunities to improve workflow. While at risk of steep fines by U.S. CBP officers, I spearheaded the change that automatically tagged groups of hundreds of guests for quicker security inspections, saving hundreds of hours. It became the newly established fleet-wide procedure. Technical manuals increased in number & quality to facilitate training for our users and us. I patiently corrected younger assistants’ weak points: Communication issues, priorities definition… Organization improved: Technical issues follow up until resolved, racks cabling mgt., lockers inventory...
From: February 12, 2007
To: September 17, 2018
Crystal Serenity - IT Officer
Maintain the Data Center and all onboard computer and communication systems. I helped with the automation of IT management tasks, I improved the network connections around offices...
From: January 31, 2020
To: April 30, 2020
Hobbies: Explore new cities on a bicycle, swimming, and dancing. Interest in the latest gadgets.
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